Return & Refund Policy
At Malibu Rugby Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process.
Return Eligibility
Products may be returned within 30 days of delivery.
Items must be unused, unworn, unwashed, and returned in their original packaging and condition.
Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or refund.
Custom-made or personalized rugby uniforms and gear are non-refundable unless received damaged or defective.
Return Address
Before returning any product, you must contact us first.
We will provide you with the nearest warehouse return address based on your location to ensure a smooth and efficient return process.
Return Process
Contact our support team via email or live chat to request a return.
We will share the appropriate return address for your order.
Securely pack and ship the item back within 30 days of delivery.
Once the returned item is received and passes inspection, your refund will be initiated.
Refund Process
After inspection, refunds are processed within 14 business days.
Refunds are issued to the original payment method used at checkout.
You will receive a confirmation email once your refund has been successfully completed.
Shipping & Handling
Customers are responsible for return shipping costs, unless the item received was incorrect, damaged, or defective.
We strongly recommend using a trackable shipping service to ensure your return arrives safely.
Need Help?
If you have any questions or need assistance, our support team is here to help:
📧 Email: support@maliburugbywear.com
💬 Live Chat: Available on our website